Our Brands demonstrate the high-quality standards we set that promote a sustainable lifestyle. Please see our brand criteria for more information.
As of this time, each of our vendors has their own unique shipping, return and cancellation policy. We do not yet have an overall policy in place as we are simply a marketplace.
Please contact them separately and check back for updates.
Our products ship within all 50 states of the United States.
Processing times will vary depending on vendors. You will be notified as soon as shipment is confirmed via the email used at checkout.
Orders are typically shipped via UPS so depending on your location from the vendor, orders. Some vendors make their products to order, so there will be delay for production time. Please check with the Brand for a more specific answer.
When your order is shipped out, you will receive an email with your tracking details. If you do not receive this email within 5 days of order, please let us know via email at info@shopursanova.com .
Upon checkout, there will be an option for you to reduce your carbon footprint! If selected, you will receive an email detailing how your contribution (usually around $2) has helped create a better world. Your money goes to deforestation, building new renewable projects and more!